Frequently Asked Questions

  • Where is the donation going?
    The boxes are routed directly to the nearest participating local charity organization.
  • Can I ship more than one package with one label?
    No, you need a separate label for each box.
  • Is there a weight limit on how much I can put in the box?
    The maximum weight is 70 pounds. The combined length and girth of a piece (the length of its longest side plus the distance around its thickest part) may not exceed 108 inches. We cannot accept large electronics, any liquids, fragile, hazardous or volatile items, or ammunition in the boxes.
  • Can I choose a charity?
    Yes, if you are willing to cover the shipping cost, you can choose a charity here here or email us. If you do not see the one you would like to support, we can make it happen!
  • What can I send?
    Any items in new or great condition such as clothes, shoes, accessories and jewelry are appropriate. We cannot accept large electronics, any liquids, fragile (glass), hazardous or volatile items, or ammunition in the boxes.
  • How do I ship the box?
    Drop it off at the nearest UPS or leave it in the post room of your building for them to pick up when they next visit. You can find the nearest drop-off location by clicking here
  • Can I get a Tax Deduction receipt?
    Yes, absolutely. All you need to do is to create an account with Give Back Box, or log into your account if you already have one. Using your tracking number, you can itemize your donation online. You may also choose to itemize the items you are sending in the box. Once your donation has been accepted and processed, you will be notified with a receipt of the donation via email. Please note that the receipt will not be available until your donation has been mailed.
  • If I am an online retailer, how do I participate in Give Back Box?
    Simply email us at with your request and we will do the rest.
  • Can I use any corrugated box or just Give Back Box's online partner's boxes?
    You can use any corrugated box you have. Our motto is "No Box Left Behind" and that means by giving a box a second life, you are giving someone the job training they need for a second chance. Additionally, you are helping the planet by recycling the corrugated box.
  • What happens to the items I donate?
    Donated items are sorted and sold by the participating charity. The revenues are used to help fund community-based programs, including job training, employment placement services and support services such as financial education and transportation.
  • Which states can I ship from?
    You can ship from any states within the U.S. We are also available in Canada and UK.
  • Is Give Back Box a charity.
    Give Back Box have a non-profit status. Give Back Box is a vendor that provides charitable organizations with an IT and logistical infrastructure.

MBSS dba The Give Back Box acts solely in the capacity of a vendor and does not plan, manage, advise, consultant, prepare materials for or with respect to any charitable solicitation, nor solicit donations in any manner.

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